FAQs

**Q1: Are your parts original Tesla products?**  
No. We offer premium aftermarket parts specifically designed to be compatible with Tesla models.

**Q2: Do you ship internationally?**  
Yes. We ship to most countries. Please verify your country’s import policies for automotive parts.

**Q3: Do your parts require professional installation?**  
Some products are DIY-friendly, while others may require a professional. Each product page includes installation guidance.

**Q4: Can I cancel my order?**  
Yes, within 12 hours of placing the order. After that, the order may already be in processing.

**Q5: My item arrived damaged. What should I do?**  
Please contact us within 48 hours of delivery with photos of the item and packaging. We’ll arrange a replacement or refund.

**Q6: How can I contact support?**  
Email us at Alice@tesladm.com. We typically respond within 24 hours on business days.